Frequently Asked Questions

1) What makes VYAVI jewellery different from “regular online jewellery”?

We focus on wearability + finish + comfort. Every piece goes through a quality check so you receive something that looks premium in real life, not just in photos.

2) Is your jewellery safe for sensitive skin?

Most customers find it comfortable, but skin sensitivity is personal. If you’ve had allergies before, we recommend choosing pieces carefully and avoiding prolonged wear during heavy sweating.

3) How do I make my jewellery last longer?

A simple rule:

“Last on, first off.”

Wear jewellery after makeup/perfume and remove it first before changing, sleeping, or bathing.

4) Why does my order take 3–5 days to process?

Because we do a detailed quality inspection before dispatch. We’d rather deliver slightly later than deliver a piece that doesn’t meet our VYAVI standards.

5) Can I change my address after ordering?

Yes, but only before dispatch.

Once shipped, courier partners don’t always allow edits. Please message us ASAP.

6) How will I know where my order is?

Once shipped, you get tracking details via WhatsApp/SMS/email.

If you can’t find them, just message us, we’ll share them again. 😊

7) What if I receive a damaged or wrong product?

Don’t worry, we’ll help you resolve it quickly.

Just contact us within 24 hours and share:

>unboxing video

>packaging + product photos

This helps us resolve it fairly and faster.

8) Why do you ask for an unboxing video?

Because it protects you and us. It helps us verify issues fairly and prevents misuse. And yes, we respond quickly. 😊

9) What if I placed an order by mistake?

Happens! 😊 Just message us quickly.

If it’s within the cancellation window, we’ll help.

10) Do you do Cash on Delivery (COD)?

Yes, for eligible PIN codes. If applicable, COD charges will be shown at checkout. No surprise charges.

11) Is it safe to shop on your website?

Yes. Payments are processed through secure payment gateways. We do not store card details, CVV, UPI PIN, or OTPs.

12) Will you spam me after I order?

Nope. We contact you only for:

>order updates

>support

>if you’ve opted in for offers

You can opt out anytime.

13) What if I love something but it’s out of stock?

Message us! Sometimes we can restock quickly or suggest a similar bestseller.

14) Is this gifting-friendly?

Very. Many customers buy VYAVI for gifts because it looks premium, feels special, and works with many outfits.

15) If I have a concern, how quickly do you respond?

Usually within 24 working hours, often faster. We take support seriously.