Privacy Policy

Last Updated on November 1st 2022

This Privacy Policy explains how Vyavi Enterprises (“Vyavi”, “VYAVI”, “we”, “our”, “us”) collects, uses, stores, discloses, and protects your personal information when you visit or shop on www.vyavi.com (“Website”).

By using the Website, you agree to this Privacy Policy.

1. About the Brand/Entity

• Registered Business Name: Vyavi Enterprises
• Brand Name: Vyavi / VYAVI
• Website: www.vyavi.com
• Grievance Redressal Officer: Deepak Seth
• Contact Number: 7290029100

2. What Information We Collect

We may collect the following categories of information:

(A) Personal Information you provide

• Name
• Phone number
• Email address
• Billing and delivery address
• Payment transaction reference details (not card/UPI PIN details)
• Any communication or query shared with us

(B) Automatically collected information

• IP address, device information, browser type
• Order activity and browsing patterns
• Cookies and similar trackers

(C) Payment Information

Payments are processed via secure third-party payment gateways.

We do not store card details, CVV, UPI PIN, netbanking passwords, or OTPs.

3. Why We Collect Your Information (Purpose)

We use your information to:

• Process orders and deliver products
• Contact you via email, SMS, WhatsApp, or phone for order-related updates and customer support
• Provide customer support
• Manage returns, exchanges, refunds, and cancellations
• Improve our Website experience and offerings
• Detect fraud, misuse, or unauthorized access
• Comply with legal obligations

All required information is service-dependent and may be used to maintain, protect, and improve our services (including for marketing/advertising purposes) and to develop new services.

Information that is freely available in the public domain may be treated as non-confidential.

4. Cookies Policy

Cookies help us improve your experience, such as:

• remembering your preferences,
• analysing traffic,
• improving website performance.

You may disable cookies from your browser settings, but some Website features may not work fully.

5. Sharing of Your Information

We may share limited information with:

• Delivery/logistics partners (for shipping your order)
• Payment gateways (for transaction processing)
• Technology/service partners (hosting, analytics)
• Government/legal authorities when required by law

We do not sell or rent your personal data.

6. Data Retention

We retain information only for:

• order processing and service fulfilment,
• legal compliance,
• resolving disputes,
• audits/tax requirements.

7. Data Security

We take reasonable safeguards such as:

• secure access controls,
• encrypted transmission where applicable,
• internal review of security practices.

However, no online transmission is 100% secure. You share information at your own risk.

8. Your Rights and Choices

You may request:

• correction or update of your information,
• deletion (where legally possible),
• opting out of promotional communication.

You may also withdraw your consent where applicable, subject to legal and contractual restrictions.

To request this, contact: hello@vyavi.com. 

9. Children’s Privacy

Our products are not intended to be purchased by children without adult supervision. We do not knowingly collect children’s data.

10. Updates to This Policy

We may update this Privacy Policy periodically. Revised versions will be posted on this page with updated dates.

11. Contact and Grievance

For privacy, grievance, and data-related concerns:

Email: hello@vyavi.com

Grievance Redressal Officer: Deepak Seth – 7290029100