Returns, Exchange, and Refund Policy
Last Updated on November 1st 2022
We want every customer to love their VYAVI purchase. If something isn’t right, we’ll try to resolve it fairly and quickly.
1. Return Window
- Return requests must be raised within 5 days of delivery.
- After 5 days, requests may not be accepted.
2. Return Eligibility
To be eligible for return:
- product must be unused/unworn.
- original tags and packaging must be intact.
- invoice/order proof must be available.
3. Non-Returnable Items
Returns are not accepted for:
- items showing signs of wear, tampering, or use (including hygiene-sensitive products such as earrings).
- items damaged due to customer mishandling.
- items returned without original packaging/tags.
- products marked as “Final Sale / No Return” (if applicable).
- customised/personalised items (if applicable).
4. Damaged / Wrong Product / Missing Items
If you receive:
- wrong product,
- broken/damaged item,
- missing product in the order,
Please contact us within 24 hours of delivery and share:
- unboxing video
- photos of packaging and product
Contact: hello@vyavi.com or 7290029100
5. Return Process
Step 1: Raise a request via phone or email.
Step 2: If approved, reverse pickup will be arranged.
Step 3: Product is received and inspected at our end.
Items sent back without approval may not be accepted.
6. Exchanges
Exchanges depend on stock availability.
The option we offer: Return + Reorder
To request: hello@vyavi.com
7. Refund Policy
Once return is approved and received:
- refunds are processed to original payment method
- timeline: 7–10 business days (bank processing time may vary)
For COD orders:
- refunds may be provided via bank transfer/UPI (details will be requested only after verification)
Important: Refunds will be processed only after the returned product passes quality inspection.
8. Cancellation Policy
- Order cancellation allowed within 6 hours of placing the order.
- Request cancellation at: hello@vyavi.com
If cancelled before dispatch
- full refund (for prepaid)
If cancelled after dispatch
- refund after deduction of:
- forward shipping cost,
- RTO charges (return-to-origin), where applicable.
- These charges are as per courier partner rates and are non-recoverable.
9. Final Decision
Final decision will be based on product inspection and policy eligibility.
10. Customer Support
Phone: 7290029100
Email: hello@vyavi.com